At Excess Pallet Liquidation, we are committed to providing reliable support and answering your questions every step of the way. Whether you’re a new buyer or a returning customer, we’re here to help.
1. Common Questions
Check our FAQs for quick answers to the most common questions about:
- Ordering and payments
- Shipping and delivery
- Refund and return policies
- Pallet conditions and categories
2. Customer Service Hours
Our support team is available to assist you during the following hours:
Monday – Friday: 9:00 AM – 6:00 PM (PST)
Saturday: 10:00 AM – 3:00 PM (PST)
Sunday: Closed
3. Contacting Us
If you need help with an order, shipping question, or anything else, feel free to reach out to us through the following channels:
Email: support@excesspallet.com
Phone: +1 (812) 509-5450
We aim to respond to all inquiries within 24 hours during business days.
4. Order Support
For order-specific inquiries, please include the following details to help us assist you faster:
- Full name
- Order number
- Contact information
- A brief description of the issue
5. Technical Support
If you’re experiencing issues using our website (checkout problems, broken links, etc.), please let us know and we’ll get it resolved promptly.
Your satisfaction is our priority. Don’t hesitate to reach out — we’re here to support you!
