Welcome to the Excess Pallet Liquidation Help Center. We’re here to answer your most common questions and make your shopping experience smooth and successful.

1. What types of pallets do you offer?

We sell a variety of liquidation pallets and truckloads, including:

  • Customer returns
  • Shelf pulls
  • Overstock
  • Unmanifested and manifested lots
  • Mixed merchandise pallets from major retailers like Walmart, Amazon, Target, Lowe’s, and more.

2. Is there a minimum order quantity?

No minimum required. You can purchase a single pallet or a full truckload, depending on your business needs and budget.

3. How do I place an order?

Simply visit our How to Order page. You can:

  • Browse available inventory
  • Add items to cart
  • Choose your payment method
  • Submit your order and receive confirmation

4. Can I pick the contents of my pallet?

Most pallets are pre-packed and sold as-is. While we do not allow custom selection, descriptions and photos provide a general idea of what to expect.

5. Do you offer manifests?

Some truckloads and pallets come with a manifest (itemized inventory list), especially for Amazon and Target loads. Others are sold unmanifested for a deeper discount.

6. Do you offer wholesale or reseller pricing?

Yes! We work with resellers, flea market vendors, bin store owners, and eCommerce sellers. Contact us for volume discounts or special pricing on bulk truckload orders.

7. What payment methods are accepted?

We accept the following:

  • Visa, Mastercard, Discover, American Express (currently down)
  • PayPal
  • Apple Pay / Google Pay
  • Zelle
  • Bitcoin (BTC) – Use code BTC15OFF for 15% off
  • USDT (ERC-20)

8. How does the 15% Bitcoin discount work?

Use promo code BTC15OFF at checkout and pay with Bitcoin to instantly receive 15% off your total order. It’s fast, secure, and preferred by crypto enthusiasts.

9. How long does shipping take?

  • U.S. orders: 3–7 business days
  • International orders: 7–21 business days (depending on location and customs)
    We ship with USPS, UPS, FedEx, DHL, and freight partners.

10. How are shipping costs calculated?

Shipping rates depend on:

  • Weight & size of the pallet
  • Destination (U.S. or international)
  • Carrier and speed selected

We’ll provide an accurate shipping quote at checkout or by request.

11. Are your pallets guaranteed?

Pallets are sold as-is, and condition varies. However, we stand by our descriptions. Refunds are issued only if:

  • You received the wrong item
  • Your order was misrepresented
  • The shipment was damaged beyond salvage (with documentation)

12. Can I return my pallet if I change my mind?

Unfortunately, buyer’s remorse is not a valid reason for return. Liquidation sales are final unless the issue meets our refund policy criteria.

13. Do you ship to residential addresses?

Yes. However, truckload or freight shipments may require a loading dock or liftgate. Contact us for special delivery needs or to confirm if residential delivery is available for your order.

14. Do you ship worldwide?

Yes, we ship internationally via DHL, FedEx, and freight forwarders. Buyers are responsible for customs duties and import taxes in their country.

15. Can I track my order?

Absolutely. You’ll receive a tracking number via email once your order ships. You can also Track Your Order on our website.

16. What if I need help or support?

We’re here for you. Reach out anytime:

Excess Pallet Liquidation
San Diego, CA
📧 Email: sales@excesspallet.com
📧 Email: support@excesspallet.com
📞 Phone: +1 (812) 509-5450