Effective Date: June 12, 2025
At Excess Pallet Liquidation, we are committed to delivering your orders accurately and on time. Please review our shipping and delivery policies carefully:
1. Shipping Methods and Carriers
- We use trusted carriers including USPS, UPS, FedEx, and DHL to ship pallets and truckloads based on destination, size, and urgency of the order.
- Shipping options and costs are displayed at checkout and vary depending on pallet size, weight, and delivery location.
2. Order Processing Time
- Orders are typically processed within 1-3 business days after payment confirmation.
- Processing times may be longer during peak seasons or due to unforeseen delays.
3. Delivery Timeframes
- Delivery times vary based on the carrier and destination but generally range from 3 to 10 business days within the continental U.S.
- International shipping times vary by destination and carrier.
- Customers will receive tracking information once the order has shipped.
4. Shipping Damage and Lost Shipments
- We take great care in packaging and shipping your order, but damage during transit can occur.
- Please inspect your shipment immediately upon delivery and report any damage or missing items within 24 hours.
- Claims for damaged or lost shipments must be accompanied by photos and documentation.
5. Shipping Restrictions
- We ship within the United States, including Alaska and Hawaii, and offer worldwide shipping to most international destinations.
- Some remote or restricted locations may have shipping limitations or additional fees.
- We do not ship to P.O. Boxes or APO/FPO addresses.
6. Shipping Costs
- Shipping fees are calculated based on pallet size, weight, destination, and shipping method.
- Additional fees may apply for remote, hard-to-reach, or international locations.
7. Contact Us
For any shipping inquiries or concerns, please contact us:
Excess Pallet Liquidation
San Diego, CA
Email: sales@excesspallet.com
Phone: +1 (812) 509-5450
